MiniLux(e) Salon Chain, USA
liv. were asked to consolidate the technology solutions for MiniLuxe, a fast-growing nail salon chain across the USA.
Working in Boston, Dallas and Los Angeles we brought existing stores up to date with their technological offering including overhauling existing cable infrastructure, improving security by adding CCTV to all locations and consolidating all stores to a specific template. This was designed to help operational reliability and create continuity to reduce maintenance variability.
While the consolidation was taking place, we created a template for new stores, ensuring best practices were adhered to, this included introducing new brands such as invisible speakers from Amina – designed to satisfy strict planning and design requirements, especially within some shopping malls.
In addition to store build out, liv. assisted with the planning and build-out of a call-centre harnessing full IP telephony and modern practices to give MiniLuxe the base on which to grow, including a converged IT system; utilising Cisco Meraki meaning stores on the west coast USA operate on an identical IT system to that in the head office. All designed to reduce cost, make training easier and ensure reliability.
We continue to work with MiniLuxe on their growth across continental USA and beyond.